Privacy Policy

Last updated: April 18, 2025

At WeGoTransfer, your privacy and trust are important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our transportation services, website, or mobile application.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

WeGoTransfer
142 Rue de Rivoli, 75001 Paris, France
Email: service@wegotransfer.com

2. What Information We Collect

We may collect the following types of personal information, depending on how you interact with us:

a) Information you provide directly:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Payment and billing details
• Messages or feedback you send us
• Account information (if you create one)

b) Information we collect automatically:

• Location data (if enabled on your device)
• Device type, operating system, and browser information
• IP address
• Usage data (pages visited, time spent, click behavior)

3. Why We Collect Your Data

We process your information for the following purposes:

• To provide and manage transportation services
• To schedule and complete your bookings
• To contact you regarding rides, changes, or support requests
• To improve the performance, usability, and security of our website/app
• To personalize your user experience
• To analyze trends and service usage
• To comply with legal obligations

We only collect data that is strictly necessary for these purposes.

4. Who We Share Your Data With

Your data may be shared with trusted third parties, but only when necessary:

• Our professional drivers and logistics partners
• Payment processors and banking institutions
• IT service providers (hosting, maintenance)
• Legal or governmental authorities when required by law

All third parties are contractually obligated to protect your information and comply with relevant data protection laws.

5. Data Storage and Security

Your personal data is stored securely on servers located in the European Union. We implement physical, technical, and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Although no system is 100% secure, we do our best to follow industry best practices and ensure a high level of data protection.

6. Your Rights

In accordance with applicable data protection laws (including the GDPR where applicable), you may have certain rights regarding your personal data. These rights are subject to conditions and may be limited depending on the context and legal basis of the data processing.

• Access – Request access to certain personal information we hold about you.
• Correction – Request correction of inaccurate or incomplete data.
• Erasure (Limited) – Request deletion of your data, only when it is no longer necessary for the purposes for which it was collected or when legally required.
• Restriction (Limited) – Request the temporary suspension of processing under specific circumstances (e.g., while a correction is being reviewed).
• Objection (Limited) – Object to certain types of processing (such as direct marketing), where applicable.
• Portability (Where Applicable) – Request a copy of some of your data in a structured, commonly used digital format, when processing is based on your consent or contract.

Please note: Not all of these rights may apply in every situation. We reserve the right to verify your identity and assess the legal basis of your request before acting.

To exercise any of these rights, please contact us at:
📩 service@wegotransfer.com

We aim to respond to all requests within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking tools on our website to:

• Ensure website functionality
• Analyze traffic and usage
• Improve user experience
• Enable features like remembering your preferences

You can disable cookies through your browser settings at any time.

8. Data Retention

We retain your personal data only for as long as necessary:

• For service delivery and legal compliance
• To resolve disputes and enforce agreements
• To support our business operations and analysis

Once data is no longer needed, it is securely deleted or anonymized.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about our privacy practices, don’t hesitate to contact us at:
📧 service@wegotransfer.com